OGL’s team of highly trained electrical and mechanical engineers are available to process your repair needs within a maximum timeframe of 24 hours with a rapid on-site turnaround of 3 hours.
We perform repairs with minimal disruption thanks to the speedy availability of spare parts from our well-stocked warehouse, ensuring a streamlined and efficient service.
We also offer routine maintenance tailored to each product purchased. Our mobile maintenance trucks are fully equipped to deliver on-site maintenance services at various locations. More extensive repair and maintenance requirements are conducted at OGL's headquarters in Mina Abdallah.
These services, including the sale of spare parts, are not exclusive to OGL's clients, but are extended to other businesses as well, providing comprehensive support to professionals in the construction industry.
Addressing issues covered under the warranty.
Providing replacement parts or repairs at no additional cost during the warranty period.
Offering technical assistance to troubleshoot problems.
Providing guidance on equipment operation, maintenance, and safety.
Conducting training sessions for operators and maintenance personnel.
Ensuring that users are well-trained to operate and maintain the equipment safely and efficiently.
Offering scheduled maintenance services to prevent breakdowns.
Providing repair services for both minor and major issues.
Supplying genuine replacement parts to maintain equipment integrity.
Implementing technology for remote monitoring of equipment performance.
Diagnosing issues remotely and providing solutions or dispatching on-site support.
Deploying technicians to the customer`s location for on-site repairs and maintenance.
Conducting inspections and preventive maintenance checks.
Offering upgrades or retrofits to enhance the equipment`s performance or compliance with new regulations.
Providing guidance on improving efficiency through the adoption of new technologies.
Implementing systems that monitor the health and performance of the equipment.
Predictive maintenance to address potential issues before they lead to downtime.
Maintaining an inventory of critical spare parts to reduce lead time for replacements.
Efficiently managing spare parts distribution.
Establishing customer support hotlines for quick response to queries and concerns.
Offering a dedicated customer service team for effective communication.
Establishing customer support hotlines for quick response to queries and concerns.
Offering a dedicated customer service team for effective communication.
Providing extended service contracts beyond the standard warranty period.
Customized service packages based on the specific needs of the customer.
our highly trained electrical and mechanical engineers are at your service.
a maximum of 24 hours to assess your repair needs.
a maximum of 3 hours to reach you, wherever you are.
300,000 replacement parts are readily available in our well-stocked warehouse.
Outstanding customer support! They went above and beyond to help me resolve my issue. I felt valued as a customer, and their commitment to ensuring my satisfaction left a lasting impression.
Outstanding customer support! They went above and beyond to help me resolve my issue. I felt valued as a customer, and their commitment to ensuring my satisfaction left a lasting impression.
Outstanding customer support! They went above and beyond to help me resolve my issue. I felt valued as a customer, and their commitment to ensuring my satisfaction left a lasting impression.
Outstanding customer support! They went above and beyond to help me resolve my issue. I felt valued as a customer, and their commitment to ensuring my satisfaction left a lasting impression.
